IT Manager Job Description

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This is a real-world description for an IT manager. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.
• Implements network security at the regional level as established by corporate Security Director.
• Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
• Oversees the administration of the company's WAN.

Telephony

• Manages and develops upgrades to the company's telephone system at the regional level.
• Oversees all telephone changes, including routing for seating assignments.

Training & Lab Maintenance

• Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.

Internal Systems

• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Works with project teams to help implement Internal Systems.

Help Desk Administration

• Oversees all help desk activities at the regional level.
• Responds to escalated help desk issues.
• Oversees the administration and maintenance of our tracking software.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management

• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the regional level.
• Ensures that company assets are maintained responsibly.

CAREER PATH CORE COMPETENCIES

Communication

• Facilitates team meetings effectively.
• Holds regular status meetings with team.
• Keeps team well informed of changes within the organization and general Etensity news.
• Effectively communicates relevant IT-related information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Relays relevant IT-related information to the company in a timely manner.

Management

• Initiates and implements improvements in all areas of IT responsibility.
• Serves as main point of contact on all IT-related matters for the office assigned.
• Responds/acts on upper-management direction .
• Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.

PROFESSIONAL QUALITIES

Leadership

• Challenges others to develop as leaders while serving as a role model and mentor.
• Manages the development of team by ensuring, when possible, that project tasks are in line with each Innovator's career interests.
• Inspires coworkers to attain goals and pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change .
• Manages the process of innovative change effectively.
• Remains on the forefront of emerging industry practices.

Teamwork

• Consistently acknowledges and appreciates each team member's contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Motivates team to work together in the most efficient manner.
• Keeps track of lessons learned and shares those lessons with team members.
• Mitigates team conflict and communication problems.
• Plans and facilitates regular team activities outside of the office.

Client Management

• Manages day-to-day internal client interaction
• Sets and manages internal client expectations.
• Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

• Conducts effective performance evaluations and mentors those with less experience through formal channels.
• Helps team execute career development plans.
• Seeks and participates in development opportunities above and beyond training required by Etensity.
• Trains other innovators and clients through both formal and informal training programs.
• Encourages more junior Innovators to take responsibility for their development within the company.
• Challenges fellow Innovators to progress toward their professional development goals.

Internal Operations

• Suggests areas for improvement in internal processes along with possible solutions.
• Leads internal teams/task forces
• Approves team members' time and expense reports in a conscientious and timely manner.
• Reviews the status reports of team members and addresses issues as appropriate.
• Complies with and helps to enforce standard Etensity policies and procedures.

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