Senior IT Manager Job Description

Table of Contents

Note: This is NOT a job posting. This is just a sample job description. If you use it, please attribute this site.

This is a real-world description for a senior IT manager. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure company-wide.
Implements network security at the corporate level as established by corporate Security Director.
Recognizes necessary network improvements and makes suggestions to IT Director.

Telephony

Plans, manages and develops upgrades to Etensity's telephone system on a company-wide basis.
Makes recommendations to IT Director regarding company-wide phone system upgrades; executes upgrades as directed by IT Director.

Training & Lab Maintenance

Internal Systems

Help Desk Administration

Asset Management

Helps decide, in conjunction with corporate leadership, which software and hardware products and other equipment are most suited for use within Etensity's infrastructure.
Oversees IT-related asset purchases on a company-wide basis.
Manages software licenses on a company-wide basis.

Communication

Serves as key participant in team meetings.
Raises the company's visibility through involvement in local industry organizations.
Confronts issues openly and quickly .
Effectively communicates relevant IT-related information to superiors and peers in other practices.
Tactfully communicates sensitive information.
Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.

Management

Serves as focal point for all inter-office IT-related matters company-wide.
Ensures that appropriate network managers are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management).
Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
Assist with IT staffing and budgeting projections on a company-wide basis.

Leadership

Challenges others to develop as leaders while clarifying roles and responsibilities.
Pursues excellence in all aspects of business.
Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
Builds expert knowledge in our industry and conveys knowledge to others.

Teamwork

Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
Works across practice to share lessons learned and best practices.

Client Management

Anticipates internal clients needs and proposes alternative business solutions.
Continually seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships.

Innovator Development

Participates in all programs relating to performance evaluations and career development planning.
Reviews evaluations within practice for consistency.
Mentors managers through formal channels.
Assesses training needs and selects training tools for team members.
Manages the development of project teams by ensuring that project tasks are in line with each Innovator's career interests.

Internal Operations

Easily recognizes areas for internal improvement and develops plans for implementation.
Lends expertise to internal teams and task forces.
Reviews the status reports of team members across projects and addresses issues as appropriate.
Complies with and enforces standard company policies and procedures.

This is a real-world description for a senior IT manager. The description itself is several years old, but 95% of it is still appropriate for today.

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