Senior IT Manager Job Description

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This is a real-world description for a senior IT manager. The description itself is several years old, but 95% of it is still appropriate for today.



  • Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure company-wide.
  • Implements network security at the corporate level as established by corporate Security Director.
  • Recognizes necessary network improvements and makes suggestions to IT Director.


  • Plans, manages and develops upgrades to Etensity's telephone system on a company-wide basis.
  • Makes recommendations to IT Director regarding company-wide phone system upgrades; executes upgrades as directed by IT Director.

Training & Lab Maintenance

  • N/A.

Internal Systems

  • N/A.

Help Desk Administration

  • Coordinates the resolution of all corporate help desk activities.

Asset Management

  • Helps decide, in conjunction with corporate leadership, which software and hardware products and other equipment are most suited for use within Etensity's infrastructure.
  • Oversees IT-related asset purchases on a company-wide basis.
  • Manages software licenses on a company-wide basis.



  • Serves as key participant in team meetings.
  • Raises the company's visibility through involvement in local industry organizations.
  • Confronts issues openly and quickly .
  • Effectively communicates relevant IT-related information to superiors and peers in other practices.
  • Tactfully communicates sensitive information.
  • Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.


  • Serves as focal point for all inter-office IT-related matters company-wide.
  • Ensures that appropriate network managers are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management).
  • Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
  • Assist with IT staffing and budgeting projections on a company-wide basis.



  • Challenges others to develop as leaders while clarifying roles and responsibilities.
  • Pursues excellence in all aspects of business.
  • Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
  • Builds expert knowledge in our industry and conveys knowledge to others.


  • Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
  • Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
  • Works across practice to share lessons learned and best practices.

Client Management

  • Anticipates internal clients needs and proposes alternative business solutions.
  • Continually seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships.


Innovator Development

  • Participates in all programs relating to performance evaluations and career development planning.
  • Reviews evaluations within practice for consistency.
  • Mentors managers through formal channels.
  • Assesses training needs and selects training tools for team members.
  • Manages the development of project teams by ensuring that project tasks are in line with each Innovator's career interests.

Internal Operations

  • Easily recognizes areas for internal improvement and develops plans for implementation.
  • Lends expertise to internal teams and task forces.
  • Reviews the status reports of team members across projects and addresses issues as appropriate.
  • Complies with and enforces standard company policies and procedures.

This is a real-world description for a senior IT manager. The description itself is several years old, but 95% of it is still appropriate for today.

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