Senior Network Engineer Job Description

Note: This is NOT a job posting. This is just a sample job description. If you use it, please attribute this site.

This is a real-world description for a senior network engineer. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

• Acts as Team Lead for the administration and maintenance of Etensity's infrastructure as directed by IT Managers.
• Serves as Team Lead for the administration and maintenance of Etensity's WAN as directed by IT Managers.

Telephony

• Acts as Team Lead for the administration and maintenance of the telephone system, including telephone switches.
• Oversees the creation and updating of phone and voicemail extensions and routing.

Training & Lab Maintenance

• Acts as Team Lead for the administration and maintenance of computer stations and software for company training programs and provides additional support when necessary.
• Serves as Team Lead for the administration and maintenance of the Learning Studio computer stations and provides additional support when necessary.

Internal Systems

• Serves as a Team Lead for troubleshooting, systems backups, archiving, and disaster recovery done by more junior Innovators.
• Performs complex troubleshooting, backup, archiving, and disaster recovery.
• Assists in the design, implementation and maintenance of systems, programs, hardware and software.

New Hire Administration

• Acts as Team Lead for creating network and email accounts, setting up laptops/desktops, and updating company phone lists and email address books.

Help Desk Administration

• Serves as Team Lead for the resolution of all trouble calls/emails and enters work orders into our tracking software.
• Acts as Team Lead for the administration and maintenance to Internal Systems programs such as Invisic, Saleslogix, Epicor, and ADP and operating systems used by Etensity.
• Interacts with internal clients to resolve escalated help desk issues.

Asset Management

• Acts as Team Lead for inventory management of software licenses, software, hardware, and other IT supplies.
• Acts as Team Lead for the purchasing of software, hardware and other IT supplies as approved by management.
• Promotes responsible usage and care of Etensity equipment.

CAREER PATH CORE COMPETENCIES

Communication

• Assists in the facilitation of team meetings.
• Delivers informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information tactfully.

PROFESSIONAL QUALITIES

Leadership

• Generates enthusiasm among team members.
• Proactively seeks opportunities to serve in leadership roles.
• Challenges others to develop as leaders while serving as a role model.
• Manages the process of innovative change.

Teamwork

• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.

Client Management

• Communicates effectively with internal clients to identify needs and evaluate alternative business solutions with company project management.
• Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
• Manages internal client expectations effectively.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

• Conducts effective progress evaluations in a timely manner.
• Mentors those with less experience through informal channels.
• Seeks and participates in development opportunities above and beyond training required by the company.
• Trains other innovators through both formal and informal training programs.

Internal Operations

• Suggests areas for improvement in internal processes along with possible solutions.
• Leads internal teams/task forces.

Other Job Descriptions