IT Director Job Description

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This is a real-world description for an IT director. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

• Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership.
• Oversees the implementation of network security at the corporate level.
• Anticipates future network needs, identifies proactive solutions to satisfy needs.

Telephony

• Oversees the planning and management of the company's telephone system and manages company-wide upgrade efforts.

Training & Lab Maintenance

• N/A.

Internal Systems

• N/A.

Help Desk Administration

• Oversees the management of corporate help desk activities and resolves escalated issues if necessary.

Asset Management

• Helps establish and build relationships with vendors in conjunction with corporate leadership.
• Oversees all IT-related purchasing and budget usage; works with Accounting to develop budgets.
• Holds responsibility for capacity planning and scheduling vendor negotiations related to IT.

CAREER PATH CORE COMPETENCIES

Communication

• Ensures department is well informed, at all times, of changes and news worthy events within the company.
• Effectively communicates relevant IT-related information to superiors.
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
• Promotes the company through speaking engagements at industry conferences and involvement in local business organizations.

Management

• Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives.
• Holds responsibility for IT staffing and budgeting projections on a company-wide basis.

PROFESSIONAL QUALITIES

Leadership

• Achieves excellence in all areas of business.
• Champions change and effectively manages the implementation of new ideas.

Teamwork

• Reinforces team approach throughout practice both on client projects and internal initiatives.
• Supports and solicits input from team members at all levels within the organization.
• Ensures regular team and practice events take place away from the office.

Client Management

• Communicates effectively with internal clients to identify needs and evaluate alternative business solutions and strategies.
• Continually defines ways to increase internal client satisfaction and deepen client relationships.
• Maintains lasting internal client relationships
• Ensures practice delivers superior solutions to internal clients.
• Provides senior level resolution to internal client issues.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

• Participates in all programs and enforces all policies relating to performance evaluations and career development planning.
• Reviews management evaluations for consistency.
• Impresses upon management the importance of the career planning and performance evaluation programs.
• Creates an environment where Innovators can successfully achieve professional career path goals.
• Manages the development of project managers and senior managers.
• Assigns tasks to practice management that give managers an opportunity to grow.

Internal Operations

• Reviews status reports of Project Managers and Senior Managers and addresses issues as appropriate.
• Lends expertise to internal teams and task forces.
• Enforces standard company policies and procedures.

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