IT Director Job Description

Note: This is NOT a job posting. This is just a sample job description. If you use it, please attribute this site.

This is a real-world description for an IT director. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

  • Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership.
  • Oversees the implementation of network security at the corporate level.
  • Anticipates future network needs, identifies proactive solutions to satisfy needs.

Telephony

  • Oversees the planning and management of the company's telephone system and manages company-wide upgrade efforts.

Training & Lab Maintenance

  • N/A.

Internal Systems

  • N/A.

Help Desk Administration

  • Oversees the management of corporate help desk activities and resolves escalated issues if necessary.

Asset Management

  • Helps establish and build relationships with vendors in conjunction with corporate leadership.
  • Oversees all IT-related purchasing and budget usage; works with Accounting to develop budgets.
  • Holds responsibility for capacity planning and scheduling vendor negotiations related to IT.

CAREER PATH CORE COMPETENCIES

Communication

  • Ensures department is well informed, at all times, of changes and news worthy events within the company.
  • Effectively communicates relevant IT-related information to superiors.
  • Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
  • Promotes the company through speaking engagements at industry conferences and involvement in local business organizations.

Management

  • Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives.
  • Holds responsibility for IT staffing and budgeting projections on a company-wide basis.

PROFESSIONAL QUALITIES

Leadership

  • Achieves excellence in all areas of business.
  • Champions change and effectively manages the implementation of new ideas.

Teamwork

  • Reinforces team approach throughout practice both on client projects and internal initiatives.
  • Supports and solicits input from team members at all levels within the organization.
  • Ensures regular team and practice events take place away from the office.

Client Management

  • Communicates effectively with internal clients to identify needs and evaluate alternative business solutions and strategies.
  • Continually defines ways to increase internal client satisfaction and deepen client relationships.
  • Maintains lasting internal client relationships
  • Ensures practice delivers superior solutions to internal clients.
  • Provides senior level resolution to internal client issues.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

  • Participates in all programs and enforces all policies relating to performance evaluations and career development planning.
  • Reviews management evaluations for consistency.
  • Impresses upon management the importance of the career planning and performance evaluation programs.
  • Creates an environment where Innovators can successfully achieve professional career path goals.
  • Manages the development of project managers and senior managers.
  • Assigns tasks to practice management that give managers an opportunity to grow.

Internal Operations

  • Reviews status reports of Project Managers and Senior Managers and addresses issues as appropriate.
  • Lends expertise to internal teams and task forces.
  • Enforces standard company policies and procedures.

Other Job Descriptions


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