Senior IT Manager Job Description

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This is a real-world description for a senior IT manager. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure company-wide.
• Implements network security at the corporate level as established by corporate Security Director.
• Recognizes necessary network improvements and makes suggestions to IT Director.

Telephony

• Plans, manages and develops upgrades to Etensity's telephone system on a company-wide basis.
• Makes recommendations to IT Director regarding company-wide phone system upgrades; executes upgrades as directed by IT Director.

Training & Lab Maintenance

• N/A.

Internal Systems

• N/A.

Help Desk Administration

• Coordinates the resolution of all corporate help desk activities.

Asset Management

• Helps decide, in conjunction with corporate leadership, which software and hardware products and other equipment are most suited for use within Etensity's infrastructure.
• Oversees IT-related asset purchases on a company-wide basis.
• Manages software licenses on a company-wide basis.

CAREER PATH CORE COMPETENCIES

Communication

• Serves as key participant in team meetings.
• Raises the company's visibility through involvement in local industry organizations.
• Confronts issues openly and quickly .
• Effectively communicates relevant IT-related information to superiors and peers in other practices.
• Tactfully communicates sensitive information.
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.

Management

• Serves as focal point for all inter-office IT-related matters company-wide.
• Ensures that appropriate network managers are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management).
• Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
• Assist with IT staffing and budgeting projections on a company-wide basis.

PROFESSIONAL QUALITIES

Leadership

• Challenges others to develop as leaders while clarifying roles and responsibilities.
• Pursues excellence in all aspects of business.
• Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
• Builds expert knowledge in our industry and conveys knowledge to others.

Teamwork

• Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
• Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
• Works across practice to share lessons learned and best practices.

Client Management

• Anticipates internal clients needs and proposes alternative business solutions.
• Continually seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

• Participates in all programs relating to performance evaluations and career development planning.
• Reviews evaluations within practice for consistency.
• Mentors managers through formal channels.
• Assesses training needs and selects training tools for team members.
• Manages the development of project teams by ensuring that project tasks are in line with each Innovator's career interests.

Internal Operations

• Easily recognizes areas for internal improvement and develops plans for implementation.
• Lends expertise to internal teams and task forces.
• Reviews the status reports of team members across projects and addresses issues as appropriate.
• Complies with and enforces standard company policies and procedures.

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