Intermediate Network Engineer Job Description

Note: This is NOT a job posting. This is just a sample job description. If you use it, please attribute this site.

This is a real-world description for an intermediate network engineer. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

• Assists with administering and maintaining corporate infrastructure.
• Assists with administering and maintaining corporate WAN.

Telephony

• Administers and maintains the telephone system, including telephone switches.
• Creates new hire phone and voicemail extensions; routes extensions to appropriate locations and updates information as Innovator seating assignments change .

Training & Lab Maintenance

• Sets up, administers and maintains computer stations and software for company training programs and provides additional support when necessary.
• Sets up, administers and maintains the Learning Studio computer stations and provides additional support when necessary.

Internal Systems

• Performs basic and more complex troubleshooting, backup, archiving, and disaster recovery.
• Installs and upgrades computer software and network equipment.

New Hire Administration

• Creates network and email accounts for new users.
• Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
• Updates company phone lists and email address books.

Help Desk Administration

• Answers all basic trouble calls/emails and enters work orders into our tracking software.
• Administers and maintains local and web-based versions of our tracking software.
• Administers and maintains Internal Systems programs such as Invisic, Saleslogix, Epicor, and ADP as well as operating systems used by Etensity.
• Interacts with internal clients to resolve basic and complex help desk issues in a timely manner.

Asset Management

• Participates in the inventory management of software licenses, software, hardware, and other IT supplies.
• Purchases software, hardware and other IT supplies as directed by superiors.
• Promotes responsible usage and care of Etensity equipment.

CAREER PATH CORE COMPETENCIES

Communication

• Promotes active listening with team members.
• Contributes appropriately to conversations.
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.

PROFESSIONAL QUALITIES

Leadership

• Follows through with commitments and fosters mutual trust with fellow Innovators.
• Assumes additional responsibility without being asked
• Encourages fellow team members to make innovative contributions and embrace new ideas.

Teamwork

• Proactively initiates, develops, and maintains effective working relationships with team members.
• Recognizes the strengths and weaknesses of each team member.
• Demonstrates the ability to cooperate with a variety of people and achieve results.

Client Management

• Anticipates internal client needs before they arise and presents solutions to company project management that encompass issues at hand.
• Understands expectations that were set with internal clients and recognizes when issues/events may affect delivery.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

• Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
• Shares acquired skills with team members through formal and informal channels.
• Encourages more junior Innovators to take responsibility for their development within the company.

Internal Operations

• Participates regularly in the recruitment of new Innovators through Etensity's interviewing process and involvement in recruiting events.
• Actively contributes to internal programs (e.g.–Collective Soul).

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