Why You Should Consider Outsourcing Fulfilment for Your eCommerce
If you're ready to start expanding your eCommerce due to a consistent rise in demand, it might be time to start outsourcing fulfilment. By working with a third-party logistics provider (3PL) you can provide a more efficient service to your customers, and cope with a larger amount of orders. The main benefits of using a 3PL is that they will have access to state-of-the-art technological resources. These will help you streamline your processes, and give you back the time you need to focus on running your business. Here are a few of the reasons why you should consider outsourcing fulfilment for your eCommerce.
Improve inventory management
A 3PL will likely use the latest in inventory management software. This means you can rest assured your products are all accountable for. They will be stored in a secure and conveniently located warehouse. With trained staff taking care of your inventory, you can concentrate on managing your site. You'll have more time to focus on customer care and promoting your business.
Warehouse environments have also been revolutionized by automated packaging. This helps to customize the packing process and reduce costs. It's also more environmentally-friendly. This type of technology can calculate the exact amount of materials needed for packaging and the type. It also helps streamline this otherwise time-consuming part of the fulfilment process.
Faster shipping times
If you outsource your fulfilment to a logistics company they will be better equipped to provide faster shipping times. They will be able to include your items amongst other deliveries and get the job done more quickly. They will have access to more vehicles and drivers will often have route management software, to ensure they get to their destination on time. With the rising trend in online shopping consumer expectations have also gone up. In order to maintain a competitive edge, you need to offer on-demand services and next-day delivery, for example. A 3PL can help you do so.
Monitor your processes
The role of AI and big data in the logistics industry is important and it helps improve processes. Logistics companies will use advanced data analytics software to constantly refine their services. This means you can continue to better your delivery times, cost-efficiency, and customer communication. Outsourcing fulfilment to experienced professionals means they can also provide you with insights on how to improve the overall process.
More satisfied customers
The main benefits of outsourcing fulfilment all result in more satisfied customers. If you can provide a quicker and more efficient service, you're more likely to get repeat business and referrals. Outsourcing certain services for your eCommerce will also save you time. You can then concentrate on dealing with any customer enquiries or concerns, and ensure you maintain a high level of service. Today's customers will expect real-time communication. This means sending them updates and notifications of their shipment. If you have access to the latest technology, it will be easier to provide this. With more satisfied customers, you can continue to grow your business.