Senior Network Engineer Job Description

Note: This is NOT a job posting. This is just a sample job description. If you use it, please attribute this site.

This is a real-world description for a senior network engineer. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

  • Acts as Team Lead for the administration and maintenance of Etensity's infrastructure as directed by IT Managers.
  • Serves as Team Lead for the administration and maintenance of Etensity's WAN as directed by IT Managers.

Telephony

  • Acts as Team Lead for the administration and maintenance of the telephone system, including telephone switches.
  • Oversees the creation and updating of phone and voicemail extensions and routing.

Training & Lab Maintenance

  • Acts as Team Lead for the administration and maintenance of computer stations and software for company training programs and provides additional support when necessary.
  • Serves as Team Lead for the administration and maintenance of the Learning Studio computer stations and provides additional support when necessary.

Internal Systems

  • Serves as a Team Lead for troubleshooting, systems backups, archiving, and disaster recovery done by more junior Innovators.
  • Performs complex troubleshooting, backup, archiving, and disaster recovery.
  • Assists in the design, implementation and maintenance of systems, programs, hardware and software.

New Hire Administration

  • Acts as Team Lead for creating network and email accounts, setting up laptops/desktops, and updating company phone lists and email address books.

Help Desk Administration

  • Serves as Team Lead for the resolution of all trouble calls/emails and enters work orders into our tracking software.
  • Acts as Team Lead for the administration and maintenance to Internal Systems programs such as Invisic, Saleslogix, Epicor, and ADP and operating systems used by Etensity.
  • Interacts with internal clients to resolve escalated help desk issues.

Asset Management

  • Acts as Team Lead for inventory management of software licenses, software, hardware, and other IT supplies.
  • Acts as Team Lead for the purchasing of software, hardware and other IT supplies as approved by management.
  • Promotes responsible usage and care of Etensity equipment.

CAREER PATH CORE COMPETENCIES

Communication

  • Assists in the facilitation of team meetings.
  • Delivers informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information tactfully.

PROFESSIONAL QUALITIES

Leadership

  • Generates enthusiasm among team members.
  • Proactively seeks opportunities to serve in leadership roles.
  • Challenges others to develop as leaders while serving as a role model.
  • Manages the process of innovative change.

Teamwork

  • Facilitates effective team interaction.
  • Acknowledges and appreciates each team member's contributions.

Client Management

  • Communicates effectively with internal clients to identify needs and evaluate alternative business solutions with company project management.
  • Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
  • Manages internal client expectations effectively.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

  • Conducts effective progress evaluations in a timely manner.
  • Mentors those with less experience through informal channels.
  • Seeks and participates in development opportunities above and beyond training required by the company.
  • Trains other innovators through both formal and informal training programs.

Internal Operations

  • Suggests areas for improvement in internal processes along with possible solutions.
  • Leads internal teams/task forces.

Other Job Descriptions


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