Junior Network Engineer Job Description

Note: This is NOT a job posting. This is just a sample job description. If you use it, please attribute this site.

This is a real-world description for a junior network engineer. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

  • Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
  • Understands the issues involved in administering and maintaining corporate WAN.

Telephony

  • Assists with the administration and maintenance of the telephone system, including telephone switches.
  • Assists with the creation of new hire telephone and voicemail extensions, routing extensions to appropriate locations and updating information as Innovator seating assignments change.

Training & Lab Maintenance

  • Helps set up and maintain computer stations and software for Etensity training programs.
  • Helps set up and maintain the Learning Studio computer stations.

Internal Systems

  • Assists in supporting corporate applications; internal corporate servers, user desktops, etc.
  • Assists with basic troubleshooting, backup, and archiving.
  • Helps install and improve computer software and network equipment.

New Hire Administration

  • Creates network and email accounts for new users.
  • Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
  • Updates company phone lists and email address books.

Help Desk Administration

  • Helps answer all trouble calls/emails and enters work orders into our tracking software.
  • Assists in administering and maintaining local and web-based versions of our tracking software.
  • Assists in the administration and maintenance of Internal Systems programs such as Invisic, Saleslogix, Epicor, and ADP as well as operating systems used.
  • Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
  • Provides responses to internal clients in a timely manner.

Asset Management

  • Assists with the inventory management of software licenses, software, hardware, and other IT supplies.
  • Assists with the purchase of software, hardware and other IT supplies.
  • Promotes responsible usage and care of corporate equipment.

CAREER PATH CORE COMPETENCIES

Communication

  • Listens to others and accepts input from team members.
  • Clearly articulate ideas and thoughts verbally.
  • Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
  • Relays relevant IT-related information to the company in a timely manner.

PROFESSIONAL QUALITIES

Leadership

  • Displays a positive attitude
  • Demonstrates flexibility in day-to-day work.
  • Sets high standards of performance for oneself.

Teamwork

  • Establishes harmonious working relationships with team members.
  • Appreciates each team member's contributions and values each individual member.

Client Management

  • Values internal clients and responds to their needs as they arise.
  • Establishes effective working relationship with internal clients.
  • Follows established communication guidelines.
  • Uses good judgment in what and how to communicate with internal clients.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

  • Understands the professional development process and becomes actively involved by setting challenging goals and meeting them through continuous learning.
  • Seeks input from mentors and supervisors.
  • Actively applies feedback received to day-to-day work and strives to improve performance.

Internal Operations

  • Accurately completes and submits time and expense reports in a timely manner.
  • Accurately completes and submits status reports in a timely manner.
  • Complies with all company policies and procedures.
  • Participates in the implementation and support of IT-related policies.
  • Keeps workroom neat, organized and secure.

Other Job Descriptions


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