Intermediate Network Engineer Job Description

Note: This is NOT a job posting. This is just a sample job description. If you use it, please attribute this site.

This is a real-world description for an intermediate network engineer. The description itself is several years old, but 95% of it is still appropriate for today.

ROLE-SPECIFIC COMPETENCIES

Networking

  • Assists with administering and maintaining corporate infrastructure.
  • Assists with administering and maintaining corporate WAN.

Telephony

  • Administers and maintains the telephone system, including telephone switches.
  • Creates new hire phone and voicemail extensions; routes extensions to appropriate locations and updates information as Innovator seating assignments change .

Training & Lab Maintenance

  • Sets up, administers and maintains computer stations and software for company training programs and provides additional support when necessary.
  • Sets up, administers and maintains the Learning Studio computer stations and provides additional support when necessary.

Internal Systems

  • Performs basic and more complex troubleshooting, backup, archiving, and disaster recovery.
  • Installs and upgrades computer software and network equipment.

New Hire Administration

  • Creates network and email accounts for new users.
  • Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
  • Updates company phone lists and email address books.

Help Desk Administration

  • Answers all basic trouble calls/emails and enters work orders into our tracking software.
  • Administers and maintains local and web-based versions of our tracking software.
  • Administers and maintains Internal Systems programs such as Invisic, Saleslogix, Epicor, and ADP as well as operating systems used by Etensity.
  • Interacts with internal clients to resolve basic and complex help desk issues in a timely manner.

Asset Management

  • Participates in the inventory management of software licenses, software, hardware, and other IT supplies.
  • Purchases software, hardware and other IT supplies as directed by superiors.
  • Promotes responsible usage and care of Etensity equipment.

CAREER PATH CORE COMPETENCIES

Communication

  • Promotes active listening with team members.
  • Contributes appropriately to conversations.
  • Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.

PROFESSIONAL QUALITIES

Leadership

  • Follows through with commitments and fosters mutual trust with fellow Innovators.
  • Assumes additional responsibility without being asked
  • Encourages fellow team members to make innovative contributions and embrace new ideas.

Teamwork

  • Proactively initiates, develops, and maintains effective working relationships with team members.
  • Recognizes the strengths and weaknesses of each team member.
  • Demonstrates the ability to cooperate with a variety of people and achieve results.

Client Management

  • Anticipates internal client needs before they arise and presents solutions to company project management that encompass issues at hand.
  • Understands expectations that were set with internal clients and recognizes when issues/events may affect delivery.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

  • Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
  • Shares acquired skills with team members through formal and informal channels.
  • Encourages more junior Innovators to take responsibility for their development within the company.

Internal Operations

  • Participates regularly in the recruitment of new Innovators through Etensity's interviewing process and involvement in recruiting events.
  • Actively contributes to internal programs (e.g.--Collective Soul).

Other Job Descriptions


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